Version 2026-09-11
KKF Tours Hotel Partner Agreement
This agreement is between KKF Tours ("we", "us", "our") and the owner, operator or authorised manager of the accommodation property listed on KKF Tours ("you", "your", "Hotel Partner").
By submitting your property, publishing a listing, accepting a booking request or continuing to use the KKF Tours Hotel Partner Dashboard, you agree to this agreement.
1. What KKF Tours provides
KKF Tours provides an online travel platform where travellers can discover your property, view rooms and prices, request availability, receive booking confirmation and complete the applicable payment requirement.
We may also provide booking management, payment processing, settlement records, guest check-in verification, booking receipts and other tools through the Hotel Partner Dashboard.
KKF Tours does not guarantee any minimum number of bookings, occupancy level, revenue or search position.
2. Your responsibilities
You are responsible for keeping your property information accurate and up to date, including room types, prices, availability, photographs, facilities, address, policies, check-in information and other details shown to travellers.
You agree to honour confirmed bookings at the agreed price and provide accommodation that reasonably matches the description and photographs published through KKF Tours.
You confirm that you are authorised to operate and offer the property for accommodation and that you are responsible for any licences, registrations, insurance, taxes, permissions and legal requirements applicable to your property.
3. KKF Tours commission
The standard KKF Tours commission is 10% of the accommodation booking value, unless another rate has been agreed with you in writing.
Where a promotional free period applies to your account, commission may be reduced to 0% for qualifying bookings created during that promotional period.
Commission applies to bookings originating through KKF Tours, including where a traveller later contacts you directly concerning the same confirmed stay.
4. Payment methods
KKF Tours may allow you to offer one or both of the following payment methods.
Pay Online in Full
When this option is used, the traveller pays the required booking amount online through KKF Tours after you confirm availability.
KKF Tours deducts its applicable commission and may also deduct the actual payment-processing, foreign-exchange and currency-conversion costs associated with that transaction.
The remaining Hotel Partner settlement is recorded against the booking and becomes payable through the KKF Tours settlement process.
Pay at Hotel
When this option is used, the traveller normally pays the KKF Tours commission online after availability is confirmed, and pays the remaining accommodation balance directly to you.
For example, if the booking value is USD 500 and the KKF Tours commission is 10%, the traveller may pay USD 50 to KKF Tours and USD 450 directly to the Hotel Partner.
Where the Hotel Partner collects the remaining accommodation balance directly, KKF Tours does not normally make a separate hotel payout for that balance.
5. Payment processing and currency conversion
Online payments may involve payment-provider processing fees, foreign-exchange fees, currency-conversion charges and other transaction costs.
For Pay Online in Full bookings, these costs may reduce the amount available for settlement to the Hotel Partner.
Where possible, KKF Tours uses the actual transaction information recorded by its payment provider rather than an estimated fixed percentage.
A booking may be displayed in the guest's booking currency, such as USD, while KKF Tours may receive and account for the payment in another settlement currency, such as GBP.
The Partner Dashboard may therefore show both a booking-currency equivalent and an actual settlement-currency amount.
A USD settlement equivalent shown in the Partner Dashboard should not be treated as a guarantee that the final LKR payment will equal that USD amount multiplied by a public USD/LKR exchange rate.
6. Guest check-in verification
For certain bookings, KKF Tours may issue the traveller a unique booking reference, Boarding Number, receipt and/or QR code.
At check-in, you may be required to verify the traveller through the Hotel Partner Dashboard using the Boarding Number or QR code.
Successful guest check-in verification may be required before a Pay Online in Full booking becomes eligible for hotel settlement.
You must not falsely mark a traveller as checked in or attempt to obtain a traveller's private verification code before arrival without a legitimate reason.
7. Hotel settlements and payouts
Eligible Pay Online in Full bookings may move through stages such as:
Payment received → Awaiting guest check-in → Checked in → Eligible for payout → Scheduled → Paid.
KKF Tours may operate a weekly or other scheduled payout cycle. Settlement timing shown in the Partner Dashboard is an estimate and not a guarantee of a specific bank-arrival date.
A temporary holding period may apply after guest check-in for reconciliation, fraud prevention, chargebacks, refunds, disputes or other operational checks.
Where KKF Tours settles funds through GBP and the Hotel Partner is paid in Sri Lankan Rupees, the final LKR payment is based on the applicable settlement and transfer process used by KKF Tours.
The actual payout record may show the Hotel Partner settlement, relevant settlement currency, applicable transfer rate, LKR paid, payment date, transfer reference and payout batch reference.
8. Payout bank details
You are responsible for providing complete and accurate payout information, including where requested:
- Account holder name
- Bank name
- Branch
- Account number
- SWIFT/BIC code where applicable
- Payout currency
KKF Tours is not responsible for delays caused by incorrect, incomplete or outdated bank information supplied by you.
We may request additional verification before accepting significant changes to payout details.
9. Booking requests and availability confirmation
A traveller's request does not automatically mean the booking is confirmed.
You are responsible for reviewing each booking request and confirming whether the requested room and dates are available.
Once you confirm availability, the traveller may be invited to complete the applicable online payment requirement.
You should not confirm availability where you cannot reasonably provide the requested accommodation.
10. Cancellations, refunds and no-shows
Cancellation and refund conditions may depend on the policy shown to the traveller for the relevant booking.
You are responsible for ensuring that any property-specific cancellation policy you provide to KKF Tours is accurate.
Where KKF Tours collected the traveller's payment, approved refunds should normally be processed through the appropriate KKF Tours payment process.
Payment-processing costs, foreign-exchange differences and other transaction charges may not always be recoverable when a payment is refunded.
If you cancel a confirmed booking, you must notify KKF Tours as soon as possible.
Repeated failure to honour confirmed bookings may result in your listing being restricted, suspended or removed.
11. Chargebacks and payment disputes
If a traveller disputes an online payment or starts a chargeback, KKF Tours may ask you for evidence relating to the booking.
This may include guest check-in records, booking details, communications or evidence that the accommodation was provided.
KKF Tours may temporarily hold an unsettled amount while a dispute, chargeback, refund or suspected fraud issue is investigated.
Where legally permitted, amounts properly due following a payment reversal may be offset against a future settlement after reasonable notice.
12. The guest relationship
You remain responsible for the accommodation service provided to the traveller, including safety, cleanliness, staff conduct, facilities, check-in, check-out and compliance with applicable accommodation laws.
KKF Tours provides the booking platform and payment/settlement tools but does not operate or control your property.
13. Property content and photographs
You confirm that you own or have permission to use the photographs, descriptions and other content that you upload.
You give KKF Tours permission to display and use this content for operating, advertising and promoting your property and the KKF Tours service while your listing is active.
You must not upload misleading, unlawful or copyright-infringing material.
14. Guest information and privacy
KKF Tours may share guest information necessary for you to manage a booking, such as the traveller's name, email address, stay dates, room and booking reference.
You may use guest information only for legitimate purposes related to the reservation and accommodation service, unless you have another lawful basis or the guest's consent.
You must not sell guest information or use it for unrelated unsolicited marketing.
15. Taxes and legal responsibilities
You remain responsible for determining and paying any taxes, licences, registration fees or other obligations relating to your accommodation business and your share of booking income.
Unless KKF Tours expressly confirms otherwise, you should not assume that KKF Tours has collected or paid taxes on your behalf.
16. Fraud and misuse
You must not create false bookings, manipulate prices or commissions, misuse guest information, attempt unauthorised access to the platform, process unrelated payments or otherwise misuse the KKF Tours service.
KKF Tours may suspend your listing or hold unsettled amounts where there is a reasonable fraud, security, payment or legal concern.
17. Suspension or removal
KKF Tours may temporarily suspend or permanently remove a property where there is serious or repeated misuse, misleading information, failure to honour bookings, safety concerns, unlawful activity, fraud, serious guest complaints or a material breach of this agreement.
Existing confirmed bookings may still need to be honoured unless KKF Tours informs you otherwise.
18. Ending the partnership
Either party may request to end the partnership.
Ending the partnership does not automatically cancel existing confirmed bookings or remove outstanding settlement, refund, dispute or payment obligations.
KKF Tours may retain booking and financial records where necessary for accounting, fraud prevention, legal compliance or legitimate business purposes.
19. Changes to this agreement
KKF Tours may update this agreement when the platform, payment system, settlement process or legal requirements change.
Where a material change affects Hotel Partners, we may notify you through your registered email address, Hotel Partner Dashboard or another appropriate communication method.
You may be required to accept a new agreement version before continuing to manage your property or receive future bookings.
20. Contact and support
If you have a question about a booking, payment, settlement or this agreement, please contact KKF Tours through the support details provided on kkftours.com.
Where possible, include the relevant KKF booking reference when contacting us about a reservation.
By continuing with your Hotel Partner application, you confirm that you are authorised to represent the property and that you have read and accepted this agreement.